Fallingstars.co.uk Privacy Notice
Last updated: 30 August, 2009
What Personal Information About Customers Does fallingstars.co.uk Gather?
The information we learn from customers helps us personalise and continually improve your shopping experience at fallingstars.co.uk. Here are the types of information we gather.
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses fallingstars.co.uk. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalised experience at fallingstars.co.uk if we cannot recognise you, we want you to be aware that these tools exist.
E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from fallingstars.co.uk if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
Information from Other Sources: We might receive information about you from other sources and add it to our account information.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your Web browser to enable our systems to recognise your browser and to provide some special features and storage of items in your Shopping Cart between visits.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of fallingstars.co.uks coolest features, and we recommend that you leave them turned on.
Does fallingstars.co.uk Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries fallingstars.co.uk controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Affiliated Businesses We Do Not Control: We work closely with our affiliated businesses. In some cases, we operate stores, provide services, or sell product lines jointly with other businesses. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Promotional Offers: Sometimes we send offers to selected groups of fallingstars.co.uk customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences. Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that fallingstars.co.uk, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of fallingstars.co.uk and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of fallingstars.co.uk, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer. Click here for more information on how to sign off.
Which Information Can I Access?
fallingstars.co.uk gives you access to a broad range of information about your account and your interactions with fallingstars.co.uk for the limited purpose of viewing and, in certain cases, updating that information. Click here to see some examples, the list of which will change as our Web site evolves.
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of fallingstars.co.uk features.
You can add or update certain information at fallingstars.co.uk. When you update information, we usually keep a copy of the prior version for our records. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of fallingstars.co.uk, and it is your responsibility to review them for changes.)
fallingstars.co.uk does not sell products for purchase by children. If you are under 18, you may use fallingstars.co.uk only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you choose to visit fallingstars.co.uk, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of England. If you have any concern about privacy at fallingstars.co.uk, please contact us with a thorough description, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information You Give Us
You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through fallingstars.co.uk or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or About You; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form or provide employer information when opening a corporate account. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; people (with addresses and phone numbers); e-mail addresses of friends and other people; content of reviews and e-mails to us; personal description; and financial information.
Information from Other Sources
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features; search results and links, including paid listings; and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Information You Can Access
Examples of information you can access easily at fallingstars.co.uk include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences, and addresses); payment settings (including credit card information and gift certificate, gift card, and check balances); e-mail notification settings and newsletters); recommendations (including recent product view history, and prior order history).