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Falling Stars

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Shipping & Returns Shipping & Returns
For the majority of orders in London area we personally deliver.
(Occasionally there may be a small fee for personal delivery - this will be advised upon arrangement.)

If the product requires shipping the shipping charge is dependent upon the product size and weight.
You can use the below as a guideline to our shipping charges:

UKOrder total less than £60We use Post Office insured delivery for all Mainland UK orders less than £60 ( Post Office Link )
UKOrder total £60 or moreMainland UK orders of £60 or over qualify for free delivery.
EuropeSmall ParcelsWe use the Post Office AirSure for European delivery of small parcels. ( Post Office Link )
All European orders of small parcels over £100 qualify for free delivery)
EuropeLarge ParcelsWe use Interparcel ( DHL Europlus ) for European delivery of large parcels. ( Interparcel Link )

Small parcels include the silver fingerprint and artwork jewellery.
Large parcels include the framed hand/foot imprints, 3D casts and raised impressions.

You can also collect for free from our studio in North London - simply let us know when the order is arranged and we will prepare the order for your pick up.

Returns & Replacements

If you wish to return your item for any reason please contact us on 07956979999 to discuss the problem and for a returns address and number.

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